Privacy policy and data privacy
The privacy policy below describes how we store, use, protect, and collect your information when you apply for our loan solutions or use our lending services. We may change our privacy policy, which will be published on the website. Wherever needed, you will be notified via email.
Data privacy
We use new-age technical measures to safeguard your personal data using firewalls, secure data storage, and encryption. To ensure the safety and privacy of your data, we work on multiple factors. From information collection to loan processing, all actions are encrypted.
Information we collect
We collect the following categories of personal and financial information to process a loan request.
- Identity details – name and date of birth, nationality, gender, driving license, national insurance number, or passport details.
- Contact details – phone number, email, current address
- Loan application details – loan amount, repayment preferences.
- Financial details – income proof, employment status, employment stability proof, outstanding debts, credit history
- Technical data – Browser type, IP address, device information
How we use your information
The information we collected is used to –
- Assess creditworthiness for loan application eligibility
- Prevent financial crime, money laundering, and fraud
- Communicating with you regarding the loan request
- Manage your loan agreement
- Market and promote our loan solutions (with your permission only)
- Improve our website experience and loan solutions.
Credit reference and fraud prevention
We may send your details to credit reference agencies such as Experian, TransUnion, and Equifax to check your credit history and verify your identity. The credit check may leave a search footprint on your credit report.
We also share information with fraud prevention agencies if required for safety measures.
Legal basis for processing
We process your loan request following the legal process below –
- Contract to help you access funds
- Legitimate interest test to manage risk, prevent fraud, and improve services.
- Legal obligations to comply with lending rules and anti-money laundering regulations.
- Consent for marketing communications if required.
Sharing your information
If required, we share your personal data with –
- Credit reference agencies
- Professional service providers (IT, compliance, legal)
- Banks and payment service providers
- Debt recovery agencies (if needed)
- Regulatory authorities, when required by law
Data retention
We store your financial and personal information as long as necessary to serve you well.
- Communications for up to six years to keep a record
- Loan application data up to six years for regulatory/legal purposes, even if the application is denied
- Marketing and promotion until you withdraw consent for the same.
Your customer rights
As a borrower, you have several rights that you can exploit whenever required.
- Right to access – you can ask us to send you a copy of the data we keep
- Right to rectification – Get incomplete or inaccurate data rectified
- Right to restrict processing – You can limit how we use or process your information
- Right to object – You can create an objection to specific data processing, such as marketing
- Right to data portability – Deny to transfer your information to any other provider
- Right to withdraw consent – Wherever processing includes taking consent
